Privacy Policy

At Core-TCG, protecting the privacy and personal information of our customers is an important part of providing a secure and trustworthy shopping experience.

Core-TCG is a U.S.-based trading card company established in 2013. We operate our online store to provide customers in the United States and internationally with access to authentic trading card products, including Pokémon Trading Card Game and One Piece Card Game products.

This Privacy Policy explains how Core-TCG ("Core-TCG," "we," "us," or "our") collects, uses, processes, stores, and discloses personal information when you:

• Visit or use our website;

• Create or use a customer account;

• Place or attempt to place an order;

• Purchase or return products;

• Subscribe to marketing communications;

• Contact our customer support team;

• Submit a review or other content;

• Participate in promotions; or

• Otherwise interact with our website, products, or services.

Our online store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer our products and services online.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Core-TCG, the services you use, and where you are located.

"Personal information" generally means information that identifies you or can reasonably be associated with you.

It does not generally include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

We may collect the following categories of information.

Contact Information

This may include:

• First and last name;

• Email address;

• Telephone number;

• Billing address;

• Shipping address; and

• Other contact information you provide.

Order & Transaction Information

When you shop with Core-TCG, we may process information such as:

• Products purchased;

• Products viewed;

• Shopping cart activity;

• Wishlist activity, where available;

• Order numbers;

• Order values;

• Transaction history;

• Pre-orders;

• Returns and refunds;

• Shipping information;

• Tracking information; and

• Payment status.

Payment Information

When you make a purchase, payment-related information is processed as necessary to complete the transaction.

Depending on the payment method selected, payment information may be collected and processed directly by Shopify, payment processors, banks, card networks, digital-wallet providers, or other payment service providers.

Core-TCG may receive transaction information such as payment status, payment method, transaction identifiers, billing information, fraud indicators, and other information necessary to process and manage your order.

We do not intentionally require customers to send complete payment-card details through ordinary customer-support communications.

Account Information

If customer accounts are available, we may process:

• Account identifiers;

• Login information;

• Account preferences;

• Saved addresses;

• Order history; and

• Other account settings.

You are responsible for maintaining the confidentiality of your account credentials.

Customer Support & Communications

When you contact Core-TCG, we may collect the information contained in your communication, including:

• Your name;

• Email address;

• Order number;

• Photographs or documents you provide;

• Details regarding your order;

• Return or refund requests;

• Shipping concerns;

• Authenticity questions; and

• Other correspondence with our support team.

Device & Technical Information

When you access our website, certain technical information may be collected automatically, including:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Network information;

• Device identifiers;

• Cookie identifiers; and

• Similar technical information.

Website Usage Information

We may collect information about how customers interact with our website, including:

• Pages viewed;

• Products viewed;

• Products added to a shopping cart;

• Checkout activity;

• Referral information;

• Approximate interaction times;

• Website navigation; and

• Other activity associated with the use of our online store.

2. How We Collect Personal Information

We may collect personal information from several sources.

Directly From You

We collect information that you voluntarily provide when you:

• Place an order;

• Create an account;

• Contact customer support;

• Request a return or refund;

• Subscribe to communications;

• Submit information through our website;

• Participate in a promotion; or

• Otherwise communicate with Core-TCG.

Automatically

Certain information may be collected automatically through:

• Cookies;

• Pixels;

• Similar tracking technologies;

• Website analytics;

• Device information; and

• Shopify's e-commerce infrastructure.

Service Providers

We may receive information from companies that help us operate our business, such as:

• Shopify;

• Payment processors;

• Shipping and logistics providers;

• Fraud-prevention providers;

• Analytics providers;

• Customer-support platforms; and

• Marketing providers.

Other Third Parties

Where permitted by applicable law, we may also receive information from business partners, advertising providers, social platforms, or other third parties.

3. How We Use Personal Information

We use personal information for legitimate business purposes and as permitted or required by applicable law.

Processing & Fulfilling Orders

We may use personal information to:

• Process purchases;

• Confirm orders;

• Process payments;

• Reserve pre-order inventory;

• Prepare orders for shipment;

• Arrange delivery;

• Provide tracking information;

• Process returns and refunds; and

• Communicate important information regarding an order.

Customer Service

We use information to:

• Respond to questions;

• Investigate delivery concerns;

• Handle return and refund requests;

• Address damaged or incorrect orders;

• Investigate authenticity concerns; and

• Maintain our relationship with customers.

Security & Fraud Prevention

We may process information to:

• Verify transactions;

• Protect customer accounts;

• Detect potentially fraudulent orders;

• Prevent payment fraud;

• Investigate suspicious activity;

• Protect our website and systems;

• Prevent abuse of our policies; and

• Protect Core-TCG, our customers, payment partners, and service providers.

This may include reviewing transaction information, IP information, shipping and billing information, device information, previous order activity, and information supplied by fraud-prevention providers.

Improving Core-TCG

We may use information to understand how customers interact with our store and to:

• Improve website functionality;

• Improve checkout performance;

• Understand product demand;

• Improve customer support;

• Personalize the shopping experience;

• Recommend relevant products; and

• Improve our products and services.

Marketing & Advertising

Where permitted by applicable law, we may use personal information to:

• Send promotional emails;

• Inform customers about new releases;

• Promote Pokémon TCG and One Piece Card Game products;

• Announce pre-orders and restocks;

• Provide personalized product recommendations;

• Measure advertising effectiveness; and

• Display relevant advertisements.

Where consent is legally required, we will seek consent before sending applicable marketing communications.

You can unsubscribe from promotional email communications using the unsubscribe link included in those messages.

You may still receive transactional communications concerning existing orders, accounts, security, returns, refunds, or other service-related matters.

Legal & Regulatory Purposes

We may process information when reasonably necessary to:

• Comply with applicable laws;

• Respond to valid legal requests;

• Enforce our Terms of Service and policies;

• Establish, exercise, or defend legal claims;

• Respond to disputes or chargebacks;

• Cooperate with payment processors and financial institutions;

• Investigate suspected fraud; and

• Protect our legal rights or those of others.

4. How We Disclose Personal Information

Core-TCG does not disclose personal information indiscriminately.

We may disclose information when necessary to operate our business, provide our services, complete transactions, comply with legal requirements, or protect legitimate interests.

Shopify

Our online store is powered by Shopify.

Shopify processes information relating to customers' access to and use of our store in order to provide its e-commerce services.

Information submitted through our store may therefore be processed by Shopify in accordance with its own privacy practices.

Payment Providers

We may provide or make information available to payment processors, banks, card networks, digital-wallet providers, fraud-prevention providers, and other financial-service providers where necessary to:

• Authorize transactions;

• Process payments;

• Issue refunds;

• Prevent fraud;

• Manage disputes; and

• Protect payment security.

Shipping & Fulfillment Providers

Information such as your name, delivery address, telephone number, email address, and order information may be provided to:

• Fulfillment partners;

• Warehouses;

• Shipping carriers;

• Postal operators;

• Customs providers; and

• Logistics companies

where necessary to prepare, transport, track, or deliver your order.

Technology & Service Providers

We may use third parties to provide services including:

• Website hosting;

• Cloud infrastructure;

• Analytics;

• Customer support;

• Email communications;

• Fraud prevention;

• Security;

• Advertising; and

• Business operations.

These providers may process information on our behalf or according to their own applicable privacy obligations.

Legal Requirements

We may disclose personal information when we reasonably believe disclosure is necessary or appropriate to:

• Comply with applicable law;

• Respond to a subpoena, court order, warrant, or other valid legal process;

• Respond to authorized government or law-enforcement requests;

• Investigate fraud;

• Protect customers;

• Enforce our agreements or policies; or

• Protect the rights, property, security, or interests of Core-TCG or others.

Business Transactions

If Core-TCG is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred or disclosed as part of that transaction where permitted by law.

5. Shopify & Your Information

Because Core-TCG uses Shopify to operate our online store, Shopify may independently collect and process information regarding your interactions with our store and other Shopify-powered services.

Shopify may also use information across merchants to provide enhanced functionality, security, analytics, fraud prevention, personalization, or advertising services, depending on the services enabled and applicable law.

Shopify's processing of information is also governed by Shopify's applicable privacy policies and notices.

Customers may review Shopify's privacy information and available privacy controls through Shopify's official privacy resources.

6. Cookies & Similar Technologies

Core-TCG and our service providers may use cookies, pixels, local storage, and similar technologies.

These technologies may help us:

• Keep the website functioning;

• Maintain shopping-cart functionality;

• Remember preferences;

• Understand website usage;

• Measure website performance;

• Prevent fraud;

• Improve checkout;

• Measure advertising campaigns; and

• Provide personalized advertising where permitted.

Some cookies are necessary for the operation of the website, while others may be used for analytics, personalization, or advertising.

Depending on where you live, you may have the ability to accept, reject, or manage certain categories of cookies through available consent or privacy controls.

7. Personalized Advertising

Where permitted by law, Core-TCG and its advertising or technology partners may use information regarding website activity to provide advertisements that may be more relevant to your interests.

This can include information about products you:

• Viewed;

• Added to your cart;

• Purchased; or

• Interacted with on our website.

Depending on your jurisdiction, this activity may be legally characterized as targeted advertising, sharing, or another regulated form of data processing.

Where applicable, you may have the right to opt out of certain uses of your personal information for targeted advertising.

8. Third-Party Websites

Our website may contain links to websites, platforms, services, or social networks operated by third parties.

Core-TCG does not control the privacy or security practices of independent third parties.

If you leave our website through a third-party link, we recommend reviewing that third party's privacy policy before providing personal information.

The inclusion of a third-party link does not necessarily constitute an endorsement of that third party's privacy or security practices.

9. International Customers & Data Transfers

Core-TCG is based in the United States and serves customers internationally.

As a result, personal information may be processed, transferred, or stored in countries other than the country in which you reside.

Those countries may have privacy and data-protection laws that differ from the laws in your jurisdiction.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

For transfers subject to European Economic Area or United Kingdom data-protection requirements, this may include recognized mechanisms such as applicable adequacy decisions, Standard Contractual Clauses, the UK International Data Transfer Addendum, or other legally recognized transfer mechanisms.

10. European Economic Area & United Kingdom Customers

Customers located in the European Economic Area (EEA) or United Kingdom (UK) may have additional rights under applicable data-protection law.

Depending on the circumstances, these may include:

• The right to access personal information;

• The right to correct inaccurate information;

• The right to request deletion;

• The right to restrict certain processing;

• The right to object to certain processing;

• The right to data portability;

• The right to withdraw consent where processing is based on consent; and

• The right to lodge a complaint with an applicable data-protection authority.

These rights are subject to applicable exceptions and legal limitations.

Withdrawal of consent does not affect the lawfulness of processing conducted before consent was withdrawn.

11. U.S. State Privacy Rights

Depending on your state of residence and applicable privacy law, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to personal information;

• Request information regarding categories of personal information collected;

• Request correction of inaccurate information;

• Request deletion of certain information;

• Obtain a portable copy of certain information;

• Opt out of certain targeted advertising or sharing practices where applicable; and

• Exercise applicable privacy rights without unlawful discrimination.

The specific rights available to you depend on the law applicable to your jurisdiction and whether the relevant legal requirements apply to Core-TCG.

We may need to verify your identity before completing certain privacy requests.

12. Your Privacy Rights

Depending on where you reside, you may have some or all of the following rights:

Right to Access

You may have the right to request information regarding personal information we maintain about you.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Delete

You may have the right to request deletion of certain personal information, subject to legal exceptions.

For example, we may need to retain certain transaction records to comply with tax, accounting, fraud-prevention, dispute, or other legal obligations.

Right to Data Portability

You may have the right to receive certain personal information in a portable format.

Right to Object or Restrict Processing

Where applicable, you may have the right to object to or restrict certain uses of your personal information.

Right to Withdraw Consent

Where we rely on consent, you may withdraw that consent, subject to applicable law.

Marketing Preferences

You can unsubscribe from promotional email communications at any time using the unsubscribe link contained in those messages.

13. Privacy Requests & Identity Verification

To exercise an applicable privacy right, contact us at:

info@core-tcg.com

Please clearly indicate that your request concerns your personal information or privacy rights.

To protect customers from unauthorized access or deletion requests, we may need to verify your identity before fulfilling certain requests.

Verification may involve confirming information reasonably associated with your account or transactions.

Where permitted by law, an authorized agent may submit certain requests on your behalf. We may require evidence that the agent has been properly authorized.

We will respond within the timeframe required by applicable law.

14. Data Retention

Core-TCG retains personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal requirements.

Retention periods may depend on factors including:

• Whether you maintain a customer account;

• Order and transaction history;

• Tax and accounting requirements;

• Payment disputes and chargebacks;

• Fraud-prevention requirements;

• Warranty, return, or refund matters;

• Customer-service history;

• Legal obligations; and

• Potential or existing legal claims.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

15. Data Security

Core-TCG and our service providers use reasonable administrative, organizational, and technical measures intended to protect personal information.

However, no internet transmission, database, payment system, or electronic storage method can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security.

Customers should also take appropriate measures to protect their information, including:

• Using strong passwords;

• Keeping account credentials confidential;

• Avoiding sending sensitive financial information through unsecured communications; and

• Contacting us if they believe their Core-TCG account or order information has been compromised.

16. Fraud Prevention

To protect customers and Core-TCG, we may use information to identify, investigate, and prevent suspected fraudulent or unauthorized activity.

This may involve information from:

• Orders;

• Payment providers;

• Fraud-prevention services;

• Shipping information;

• Billing information;

• Device or IP information;

• Previous transactions; and

• Customer communications.

Where appropriate and legally permitted, relevant information may be provided to payment processors, banks, card networks, law enforcement, government authorities, or other parties involved in investigating fraudulent or unauthorized activity.

17. Chargebacks & Payment Disputes

If a customer initiates a payment dispute or chargeback, Core-TCG may use and disclose relevant order information as reasonably necessary to respond to the dispute.

This may include:

• Order information;

• Transaction records;

• Tracking information;

• Delivery confirmation;

• Applicable store policies;

• Customer communications; and

• Other relevant evidence.

Such information may be provided to payment processors, acquiring banks, issuing banks, card networks, dispute-management providers, or other parties involved in resolving the dispute.

18. Children's Privacy

Core-TCG's services are intended for individuals who are legally permitted to make purchases or who use the services with appropriate parental or guardian involvement where required.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us improperly, please contact:

info@core-tcg.com

We will review the request and take appropriate action where required.

19. Customer Reviews & User Content

Where Core-TCG allows customers to submit reviews, ratings, photographs, or other content, information you intentionally make public may be visible to other website visitors.

Customers should avoid including sensitive personal information in publicly submitted reviews.

We may process information associated with reviews for purposes such as verification, moderation, fraud prevention, customer service, and publication.

20. Do We Sell Personal Information?

Core-TCG does not sell personal information for money.

However, certain advertising, analytics, or technology activities involving third parties may be legally defined as a "sale," "sharing," or targeted advertising under certain privacy laws even where no money is exchanged for personal information.

Where applicable law provides a right to opt out of these activities, eligible customers may exercise that right through available privacy controls or by contacting us.

21. Communications

Core-TCG may send transactional communications relating to:

• Order confirmations;

• Payment status;

• Pre-orders;

• Shipping;

• Tracking;

• Returns;

• Refunds;

• Account security; and

• Customer-support matters.

These communications are necessary to administer transactions or provide requested services and are different from promotional marketing messages.

Promotional communications may be subject to separate consent and opt-out requirements.

22. Complaints

If you have a concern regarding how Core-TCG handles your personal information, please contact us first so we can review the matter.

Email: info@core-tcg.com

Depending on your jurisdiction, you may also have the right to lodge a complaint with an applicable privacy or data-protection authority.

EEA and UK customers may have additional rights to contact the supervisory authority responsible for data protection in their jurisdiction.

23. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our business;

• New technologies or services;

• Changes to Shopify or other service providers;

• Changes to our data-processing practices;

• Legal or regulatory developments; or

• Security and operational requirements.

When we update this Privacy Policy, we will update the "Last Updated" date at the top of this page.

Where required by applicable law, we may provide additional notice regarding material changes.

24. Contact Core-TCG

For questions about this Privacy Policy, privacy requests, or concerns regarding your personal information, please contact:

Core-TCG

Email: info@core-tcg.com

United States

When submitting a privacy request, please provide enough information for us to understand your request. We may request additional information where reasonably necessary to verify your identity.

---

Our Privacy Commitment

Core-TCG is a U.S.-based trading card company established in 2013.

We believe protecting customer information is an essential part of earning and maintaining customer trust.

Our approach is built around:

✓ Responsible handling of personal information

✓ Secure e-commerce infrastructure

✓ Transparent privacy practices

✓ Fraud prevention and payment security

✓ Respect for applicable privacy rights

✓ Clear customer communication

Core-TCG — U.S.-Based. Established 2013. Built for Collectors.