Refund policy

Return & Refund Policy

At Core-TCG, we are committed to providing collectors and players with authentic trading card products and a reliable, transparent shopping experience.

As a U.S.-based trading card company established in 2013, we understand that authenticity, product condition, and careful handling are especially important when purchasing sealed collectible products.

Because trading card products can lose significant value once opened, unsealed, searched, altered, or tampered with, specific return conditions apply.

Please review this Return & Refund Policy carefully before placing an order.

1. Return Period

Eligible products may be returned within 60 days of delivery, subject to the conditions outlined in this Policy.

The 60-day return period begins on the date the applicable carrier records the shipment as delivered.

A return request must be submitted to Core-TCG within this period.

Approval of a return request does not guarantee a refund. All returned products are inspected after arrival to confirm that they meet our return requirements.

2. Return Eligibility

To qualify for a standard return, the product must generally be:

  • Unused;

  • Unopened;

  • Unaltered;

  • In its original manufacturer packaging;

  • Factory sealed where applicable;

  • Complete with all original components, accessories, inserts, promotional items, and packaging;

  • In substantially the same condition in which it was delivered; and

  • Accompanied by valid proof of purchase from Core-TCG.

Where a product was originally supplied with shrink wrap, security seals, adhesive seals, or other manufacturer packaging, those seals must remain intact.

Core-TCG reserves the right to inspect returned products before approving a refund.

3. Opened or Tampered Trading Card Products

Because of the collectible and randomized nature of trading card products, products that have been opened, unsealed, searched, altered, or tampered with generally cannot be returned.

This includes products where:

  • Factory shrink wrap has been removed or materially damaged;

  • Manufacturer seals have been broken;

  • Booster packs have been opened;

  • A booster box has been opened;

  • An Elite Trainer Box has been opened;

  • A collection box or premium collection has been opened;

  • Product contents have been removed;

  • Packaging has been altered or replaced; or

  • There are reasonable signs that the product has been searched, resealed, weighed, mapped, substituted, or otherwise manipulated.

These restrictions help protect the integrity of sealed trading card products and ensure that returned merchandise cannot be resold to another customer as new when its original condition can no longer be verified.

Nothing in this section limits any rights you may have regarding genuinely defective, incorrect, or non-conforming goods under applicable law.

4. Non-Returnable & Final Sale Products

Unless otherwise required by applicable law, the following products are generally not eligible for standard returns:

  • Opened trading card products;

  • Opened Booster Boxes;

  • Opened Elite Trainer Boxes;

  • Opened Booster Bundles;

  • Opened collection boxes;

  • Opened premium collections;

  • Opened tins;

  • Opened starter decks;

  • Opened or tampered booster packs;

  • Individual booster packs where the original condition can no longer be verified;

  • Products with broken or removed manufacturer seals;

  • Gift cards;

  • Personalized or custom-request products;

  • Products expressly marked Final Sale; and

  • Other products expressly identified as non-returnable on the applicable product page.

Sale or discounted products are not automatically non-returnable unless they are specifically identified as Final Sale, subject to applicable law.

5. Pre-Order Products

Pre-orders are subject to our separate Cancellation Policy before shipment.

Once an eligible pre-order has been delivered, any return request is handled under this Return & Refund Policy.

To qualify for a return after delivery, the product must satisfy all applicable return conditions, including remaining unopened and factory sealed where applicable.

The fact that a product's market value has increased or decreased after purchase does not itself create a right to a refund, return, or price adjustment.

6. How to Request a Return

All returns must be requested through Core-TCG before products are sent back.

Step 1 β€” Contact Customer Support

Email:

info@core-tcg.com

Please provide:

  • Your order number;

  • The email address associated with the order;

  • The product or products you wish to return;

  • The reason for the return; and

  • Clear photographs where requested or relevant.

For damaged, incorrect, or potentially defective products, additional photographs may be required.

Step 2 β€” Return Authorization

Our customer support team will review your request and provide return instructions if the return is eligible.

Where applicable, you may receive a Return Authorization (RA) or other return reference.

Please do not send merchandise back before receiving return instructions.

Unauthorized returns may experience processing delays and may be refused where permitted by applicable law.

Step 3 β€” Package the Return

Returned products must be securely packaged to prevent damage during transportation.

Whenever possible, use protective packaging comparable to the packaging in which the order was originally delivered.

Do not attach shipping labels, tape, writing, or other materials directly to collectible product packaging.

7. Return Shipping Costs

For standard returns resulting from a change of mind or other reason not caused by Core-TCG, the customer is generally responsible for return shipping costs.

We strongly recommend using a tracked shipping service and, for higher-value orders, appropriate shipping insurance.

Core-TCG cannot issue a refund for a return that does not reach our designated return location, except where responsibility for return transportation legally rests with Core-TCG.

If the return results from an incorrect product supplied by Core-TCG or another issue for which Core-TCG is responsible, we will provide appropriate return instructions and cover reasonable return shipping costs where applicable.

8. Return Inspection

All returned merchandise may be inspected before a refund is approved.

During inspection, we may verify:

  • Product identity;

  • Serial numbers, barcodes, or identifying information where applicable;

  • Factory seals;

  • Shrink wrap;

  • Product packaging;

  • Contents and accessories;

  • Signs of opening or tampering;

  • Condition compared with the originally supplied product; and

  • Whether the returned item matches the product associated with the original order.

If a returned product does not satisfy the requirements of this Policy, Core-TCG may reject the return to the extent permitted by applicable law.

Where appropriate, the customer may be responsible for the cost of returning a rejected item back to them.

9. Refunds

Once an eligible return has been received and inspected, we will notify you regarding the outcome of your return.

If approved, the applicable refund will be issued to the original payment method.

Core-TCG generally processes approved refunds within 5–10 business days after completing the return inspection.

After we issue a refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

These external processing times are outside Core-TCG's control.

10. Original Shipping Charges

For standard change-of-mind returns, original shipping charges are generally non-refundable to the extent permitted by applicable law.

If the entire order is refunded because of an error for which Core-TCG is responsible, applicable original shipping charges may also be refunded where appropriate or legally required.

International duties, taxes, customs charges, brokerage fees, or similar government or carrier charges may be subject to separate rules and may not be refundable by Core-TCG where those amounts were not retained by us.

11. Damaged Orders

We take reasonable care when packaging trading card products, but packages may occasionally be damaged while in transit.

If your order arrives with significant shipping damage, please contact us as soon as reasonably possible, preferably within 7 days of delivery, so we can investigate the issue promptly.

Please retain all products and shipping materials while your claim is being reviewed.

We may request photographs showing:

  • The complete product;

  • The affected area of damage;

  • The outer shipping box;

  • The shipping label;

  • Internal protective packaging;

  • Manufacturer seals or shrink wrap; and

  • All affected items together.

Please do not discard the shipping box or packaging until your claim has been resolved.

Depending on the circumstances, we may offer an appropriate remedy such as a replacement, refund, or another resolution, subject to stock availability and applicable law.

12. Collectible Condition & Minor Packaging Imperfections

Trading card products are mass-manufactured consumer goods.

Minor cosmetic imperfections may occur during manufacturing, distribution, storage, or transportation. These can include small dents, minor corner wear, light scratches to shrink wrap, slightly loose wrapping, minor print imperfections, or other small packaging variations.

Unless a product was specifically sold with a guaranteed condition standard, minor cosmetic imperfections that do not affect the authenticity, completeness, or usability of the product may not constitute a defect.

We nevertheless take reasonable care when handling and packaging collectible products.

If condition is particularly important to your purchase, you are welcome to contact our support team before ordering.

13. Incorrect Products

If Core-TCG sends you a product different from the product confirmed in your order, please contact us as soon as possible.

Do not open the incorrectly supplied product.

Please provide your order number and clear photographs showing the item received.

Once verified, we will provide an appropriate resolution, which may include:

  • Sending the correct product;

  • Providing return instructions for the incorrect product; or

  • Issuing a refund where replacement stock is unavailable.

Where Core-TCG is responsible for the incorrect shipment, the customer will not be required to pay reasonable return shipping costs for the incorrectly supplied item.

14. Manufacturing Defects & Card Contents

Core-TCG sells sealed trading card products but does not manufacture the cards or packaging.

Manufacturing issues can occasionally occur, including:

  • Misprints;

  • Printing defects;

  • Missing cards or components;

  • Incorrect card collation;

  • Damaged cards inside otherwise sealed packaging;

  • Packaging defects; or

  • Other manufacturer-related issues.

Because Core-TCG cannot inspect the contents of a sealed product without opening it, certain manufacturing defects may need to be addressed directly with the applicable manufacturer or publisher.

Our customer support team can help explain the appropriate next step where possible.

Opening a product solely to discover that the randomized contents, pull rates, card rarity, or card selection did not meet expectations does not make the product eligible for return.

Trading card pull rates and specific cards are never guaranteed unless expressly stated on the product page.

15. Exchanges

Core-TCG does not generally offer direct product-for-product exchanges.

If you would like a different product, you may return the original item if it qualifies under this Policy and place a separate order for the desired product.

This helps ensure accurate inventory, payment, and order tracking.

16. Lost or Missing Return Shipments

Customers are responsible for retaining proof of shipment for returns they arrange themselves.

We strongly recommend keeping the return tracking number until the return has been inspected and the matter has been resolved.

Core-TCG is not responsible for customer-arranged return shipments that are lost before reaching our designated return location, except where otherwise required by applicable law.

17. Fraud Prevention & Return Abuse

To protect our customers and the integrity of collectible merchandise, Core-TCG may review returns for indications of fraud or abuse.

Subject to applicable law, we reserve the right to reject fraudulent returns or take appropriate action where there is evidence of conduct such as:

  • Returning a different product from the one originally purchased;

  • Returning counterfeit merchandise;

  • Returning opened merchandise as unopened;

  • Replacing or manipulating factory seals;

  • Returning incomplete products;

  • False claims regarding missing or damaged merchandise;

  • Chargeback or refund abuse; or

  • Repeated misuse of our return process.

We may also restrict future purchases or accounts where there is reasonable evidence of repeated fraudulent or abusive activity.

These measures help us protect both our customers and the integrity of the products we sell.

18. Chargebacks & Payment Disputes

If you experience an issue with an order, we encourage you to contact Core-TCG Customer Support first so we have an opportunity to investigate and resolve the matter.

Submitting a payment dispute does not automatically change the eligibility of a product under this Return & Refund Policy.

Core-TCG reserves the right to provide order records, tracking information, delivery confirmation, customer communications, applicable policies, and other relevant documentation to payment processors, banks, card networks, or other parties involved in reviewing a payment dispute.

Nothing in this section limits a customer's rights under applicable payment or consumer-protection laws.

19. International Customers

Core-TCG serves customers in multiple countries.

Consumer rights can vary depending on the customer's location.

Nothing in this Return & Refund Policy is intended to exclude, restrict, or override rights that cannot legally be waived or limited under applicable consumer-protection law.

If mandatory local law provides you with additional return, refund, withdrawal, repair, replacement, or cancellation rights, those mandatory rights will apply.

20. Policy Abuse & Unusual Return Activity

Core-TCG reserves the right, where permitted by law, to limit or refuse future transactions where an account, customer, household, payment method, or address demonstrates a pattern of fraudulent or abusive purchasing or return behavior.

We will not use this provision to deny legitimate statutory consumer rights.

21. Contact Core-TCG

If you have questions regarding a return, refund, damaged shipment, incorrect order, or product issue, please contact:

Core-TCG Customer Support

Email: info@core-tcg.com

Please include your order number in your message whenever possible.

We aim to respond to customer inquiries within 24–48 business hours.

The Core-TCG Commitment

Core-TCG is a U.S.-based trading card company established in 2013.

Our goal is to provide collectors and players with an ordering experience built around:

βœ“ 100% authentic products

βœ“ Factory-sealed products where applicable

βœ“ Careful handling and packaging

βœ“ Transparent return conditions

βœ“ Secure payment processing

βœ“ Responsive customer support

βœ“ Fair and responsible resolutions

We take the trust customers place in us seriously and aim to handle every legitimate return or product concern professionally and fairly.

Core-TCG β€” U.S.-Based. Established 2013. Built for Collectors.