Shipping policy

Shipping Policy

At Core-TCG, we are committed to providing collectors and players with a secure, reliable, and transparent shipping experience.

As a U.S.-based trading card company established in 2013, we understand that trading card products can be both valuable and highly collectible. We therefore take reasonable care when processing, packing, and shipping orders.

This Shipping Policy explains how orders are processed, dispatched, tracked, and delivered, including information regarding pre-orders, international shipments, customs, delivery estimates, address accuracy, and delivery issues.

Please review this Policy before placing an order.

1. Order Processing

All orders are subject to:

  • Successful payment authorization;

  • Fraud and security checks where applicable;

  • Inventory confirmation;

  • Address verification where necessary; and

  • Any applicable product or regional restrictions.

In-Stock Products

Orders containing in-stock products are typically processed within 1–3 business days after payment has been successfully authorized.

Business days generally exclude weekends and applicable public holidays.

Orders placed outside normal business days may begin processing on the next business day.

During periods of exceptionally high order volume, including:

  • Major PokΓ©mon TCG releases;

  • One Piece Card Game releases;

  • Anniversary products;

  • Special restocks;

  • Promotional events; and

  • Holiday periods

processing may take longer than normal.

Any processing timeframe displayed by Core-TCG is an estimate unless expressly stated otherwise.

2. Pre-Orders

Products clearly marked as Pre-Order, Presale, or otherwise identified as an upcoming release are not available for immediate shipment.

By placing a pre-order, you acknowledge that the product is expected to ship only after the relevant inventory becomes available to Core-TCG.

Estimated release or shipping dates may be based on information from:

  • Manufacturers;

  • Publishers;

  • Suppliers;

  • Distributors; or

  • Other official or commercial sources.

These dates may change.

Possible causes include:

  • Manufacturer delays;

  • Distributor delays;

  • Allocation changes;

  • Production delays;

  • Regional release differences;

  • Customs processing;

  • Freight disruptions; and

  • Other supply-chain circumstances.

A delayed estimated release date does not automatically mean the product has been cancelled.

Pre-order products are shipped as soon as reasonably possible after the applicable stock is received and processed by Core-TCG or our fulfillment partners.

Pre-orders are also subject to our Cancellation Policy.

3. Mixed Orders

If an order contains both in-stock and pre-order products, fulfillment may vary depending on inventory availability and the shipping arrangement.

Core-TCG may:

  • Hold the full order until all products are available;

  • Ship available products separately; or

  • Use another reasonable fulfillment arrangement.

Whether split shipping is available may depend on the destination, product type, shipping service, and order configuration.

Additional shipping charges may apply where the customer requests a separate shipment after the original order has been placed.

4. Shipping Methods

Available shipping methods are displayed during checkout and may vary by destination, product value, package size, and service availability.

Depending on the order and destination, available services may include:

  • FedEx tracked services;

  • UPS tracked services;

  • DHL Express;

  • Postal or economy tracked shipping;

  • Priority tracked shipping; and

  • Other approved logistics providers.

Core-TCG may use alternative carriers or shipping partners where reasonably necessary to complete delivery.

The specific carrier shown at checkout may occasionally change due to service availability, package requirements, or logistics considerations.

5. Delivery Estimates

Delivery estimates begin after the parcel has been dispatched and accepted into the carrier network.

Processing time and transit time are separate.

Typical transit estimates may include:

United States

  • Standard Tracked Shipping: approximately 3–10 business days

  • Express Shipping: approximately 1–5 business days

Canada

  • Standard Tracked Shipping: approximately 5–12 business days

  • Express Shipping: approximately 3–7 business days

United Kingdom

  • Standard Tracked Shipping: approximately 5–12 business days

  • Express Shipping: approximately 2–6 business days

European Destinations

  • Standard Tracked Shipping: approximately 5–15 business days

  • Express Shipping: approximately 2–7 business days

Other International Destinations

  • Standard Tracked Shipping: approximately 7–20 business days

  • Express Shipping: approximately 3–10 business days

These are estimated transit times only.

Actual delivery times may vary depending on:

  • Destination;

  • Carrier;

  • Customs clearance;

  • Local postal networks;

  • Weather;

  • Holiday traffic;

  • Release-day volume;

  • Security screening; and

  • Other circumstances outside our reasonable control.

Delivery estimates are not guaranteed unless Core-TCG expressly provides a guaranteed service.

6. Tracking Information

Where tracking is available, customers will generally receive a shipping confirmation containing:

  • A tracking number;

  • Carrier information; and

  • A tracking link or other tracking instructions.

Tracking information may not become active immediately after a shipping label is generated.

In some cases, it can take approximately 24–48 hours after carrier collection for the first tracking scan to appear.

A tracking number being created does not necessarily mean that a carrier has already physically collected the package.

7. Packaging & Product Protection

Core-TCG takes reasonable care when preparing trading card products for shipment.

We understand that customers may purchase products both to open and to keep sealed as part of a collection.

Particular care is taken with products such as:

  • Booster Boxes;

  • Elite Trainer Boxes;

  • PokΓ©mon Center products;

  • Ultra-Premium Collections;

  • Premium Collections;

  • One Piece Booster Boxes;

  • Collection Boxes;

  • Limited releases; and

  • High-value sealed products.

Orders are packed with the aim of reducing the risk of damage during normal transportation and carrier handling.

However, minor cosmetic imperfections may occur during manufacturing, distribution, storage, or transportation.

Unless otherwise expressly guaranteed, Core-TCG does not promise flawless "collector-grade" outer packaging.

8. Shipping Insurance & Carrier Claims

Certain shipments may be insured or otherwise eligible for carrier or logistics claims, depending on the shipping method and destination.

If a shipment appears to have been lost or materially damaged in transit, Core-TCG may open an investigation with the relevant carrier or logistics provider.

Customers may be required to provide information or documentation reasonably necessary to support a claim.

This can include:

  • Photographs;

  • Delivery information;

  • Packaging photographs;

  • Proof of damage;

  • Signed declarations; or

  • Confirmation regarding non-receipt.

Customers should cooperate with reasonable carrier-investigation requirements where necessary.

9. International Shipping

Core-TCG ships to eligible international destinations.

International orders may take longer due to:

  • Customs processing;

  • Border inspection;

  • Import documentation;

  • Local delivery networks;

  • Regional holidays;

  • Import restrictions; and

  • Other country-specific procedures.

Customers are responsible for ensuring that the products they purchase can lawfully be imported into their destination country.

Core-TCG may refuse or cancel orders to destinations where shipment is restricted, prohibited, commercially impracticable, or unavailable.

10. Customs, Import Duties & Taxes

International shipments may be subject to:

  • Customs duties;

  • Import taxes;

  • VAT;

  • Brokerage fees;

  • Handling fees; or

  • Other governmental or carrier-imposed charges.

Whether these charges are collected by Core-TCG at checkout depends on the destination and shipping arrangement.

Where duties and taxes are not prepaid or collected at checkout, the customer may be responsible for paying them directly to customs authorities, carriers, or other relevant parties.

Core-TCG does not control customs assessments made independently by local authorities.

We cannot guarantee the amount of duties, taxes, or fees that may be charged unless they are specifically shown and collected during checkout.

11. Customs Delays

Customs clearance is controlled by government authorities and, where applicable, customs brokers or carriers.

Core-TCG cannot guarantee how quickly a shipment will clear customs.

A shipment being held for customs review does not necessarily indicate that the parcel is lost.

Customers may be contacted by a carrier or customs authority for:

  • Identification;

  • Tax payment;

  • Import documentation;

  • Product information; or

  • Other information necessary for clearance.

Failure to respond to customs or carrier requests may result in delays, return to sender, or other consequences outside Core-TCG's control.

12. Accurate Shipping Information

Customers are responsible for reviewing their shipping information before completing an order.

Please ensure that the following information is accurate:

  • Full recipient name;

  • Street address;

  • Apartment, unit, or suite number where applicable;

  • City;

  • State, province, or region;

  • Postal or ZIP code;

  • Country;

  • Telephone number; and

  • Email address.

If you discover an address error, contact:

info@core-tcg.com

as soon as possible.

We may be able to update the address before fulfillment begins, but changes cannot be guaranteed after:

  • Processing has begun;

  • A shipping label has been generated;

  • An order has been transferred to a fulfillment partner; or

  • A shipment has been handed to the carrier.

13. Incorrect or Incomplete Addresses

Core-TCG is not responsible for delays, additional carrier charges, or failed deliveries caused by incorrect or incomplete shipping information supplied by the customer, except where otherwise required by law.

If a package is returned because of an address error provided by the customer, additional shipping charges may apply before the order can be sent again.

Any applicable refund for a returned shipment may be reduced by non-refundable shipping, carrier, customs, or return charges where permitted by law.

14. Delivery Attempts

Some carriers may require:

  • A signature;

  • An adult signature;

  • Identification;

  • A delivery code;

  • Collection from a local pickup point; or

  • Another delivery-verification method.

Customers are responsible for following carrier instructions and arranging receipt where required.

Failure to accept delivery after reasonable carrier attempts may result in the parcel being returned to Core-TCG or another fulfillment location.

15. Returned or Refused Shipments

A parcel may be returned to sender for reasons including:

  • Incorrect or incomplete address;

  • Repeated unsuccessful delivery attempts;

  • Customer refusal;

  • Failure to collect a parcel;

  • Unpaid customs duties;

  • Unpaid taxes or brokerage charges;

  • Import restrictions; or

  • Failure to provide information required for customs clearance.

Where a shipment is returned for reasons attributable to the customer, Core-TCG may, where permitted by applicable law:

  • Require additional shipping payment before resending the order;

  • Deduct non-refundable shipping or carrier charges from an eligible refund;

  • Deduct return-to-sender charges;

  • Deduct customs or brokerage charges assessed against Core-TCG; or

  • Provide another appropriate resolution.

Products must still meet applicable return requirements before any refund is approved.

16. Lost Packages

If tracking indicates that a parcel has stopped moving for an unusually long period or appears lost in transit, please contact Core-TCG.

We may initiate a carrier investigation.

Carrier investigations can require time to complete, and Core-TCG may need to wait for the carrier to confirm the status of the package before a final resolution is provided.

Depending on the circumstances and applicable law, an appropriate resolution may include:

  • Replacement;

  • Reshipment;

  • Refund; or

  • Another reasonable remedy.

Nothing in this Policy removes consumer rights that cannot legally be excluded.

17. Packages Marked Delivered

If tracking shows a package as delivered but you cannot locate it, please first check:

  • Around the delivery location;

  • With household members;

  • With neighbors where appropriate;

  • Building reception or concierge;

  • Mailrooms;

  • Parcel lockers;

  • Safe-place locations; and

  • Local carrier delivery instructions.

If the parcel remains missing, contact Core-TCG promptly.

We may request additional information and open an investigation with the carrier.

A carrier's "delivered" scan may be considered evidence of delivery, but we will review legitimate delivery concerns in accordance with the circumstances and applicable law.

18. Stolen Packages

If a package is correctly delivered to the shipping address and is subsequently stolen, customers should contact Core-TCG and, where appropriate, the local carrier or relevant authorities.

Responsibility for theft after confirmed delivery may depend on the circumstances and applicable law.

Core-TCG may assist with available carrier documentation or investigation procedures where reasonably possible.

19. Damaged Shipments

If an order arrives with significant shipping damage, please contact Core-TCG as soon as reasonably possible, preferably within 7 days of delivery.

Keep:

  • The product;

  • The shipping box;

  • Shipping labels;

  • Internal packaging; and

  • Any damaged materials.

We may request clear photographs of:

  • The outside of the package;

  • Shipping label;

  • Internal packaging;

  • Damaged product;

  • Manufacturer seals; and

  • All affected items.

Do not discard the packaging while the claim is being investigated.

Damaged-product claims are also subject to our Return & Refund Policy.

20. Minor Cosmetic Damage

Collectible trading card products can develop minor packaging imperfections during production and transportation.

Examples may include:

  • Small corner dents;

  • Minor shrink-wrap scratches;

  • Light surface marks;

  • Slightly loose shrink wrap;

  • Minor box wear; or

  • Other cosmetic variations.

Minor cosmetic imperfections that do not affect product authenticity, completeness, or functionality may not qualify as shipping damage or a product defect.

Customers seeking products for strict display or grading purposes should understand that standard retail shipping does not constitute a collector-grade condition guarantee unless explicitly stated otherwise.

21. Release-Day & High-Volume Shipping

Major trading card releases can generate unusually high fulfillment and carrier volume.

During these periods:

  • Tracking scans may be delayed;

  • Carrier collection may occur in batches;

  • Fulfillment may require additional processing time;

  • Delivery networks may experience temporary congestion.

Core-TCG works to process release orders as efficiently as possible, but exact dispatch or delivery timing cannot always be guaranteed.

22. Shipping Restrictions

Certain products or orders may be subject to:

  • Geographic restrictions;

  • Quantity limits;

  • Carrier restrictions;

  • Manufacturer restrictions;

  • Import restrictions;

  • Product-value limits; or

  • Additional verification requirements.

Orders that cannot lawfully or reasonably be shipped to the destination may be cancelled.

Where payment has already been collected, any refund properly due will be processed in accordance with our policies and applicable law.

23. Fraud Prevention & Shipping Verification

To reduce fraudulent transactions and unauthorized shipments, Core-TCG may review orders before dispatch.

We may request additional verification where an order presents a significant security concern.

This may include verifying:

  • Billing information;

  • Shipping information;

  • Identity information;

  • Payment authorization; or

  • Other transaction information.

Orders may be temporarily delayed while verification is completed.

24. Carrier Changes

Core-TCG reserves the right to use a different carrier or equivalent shipping service where operationally necessary.

Examples include:

  • Carrier capacity limitations;

  • Service disruptions;

  • Destination restrictions;

  • Package-value requirements;

  • Weather events; or

  • Logistics optimization.

Where reasonably possible, an alternative service will be comparable to the service originally selected.

25. Force Majeure & Events Outside Our Control

Shipping or fulfillment may be affected by events outside Core-TCG's reasonable control.

Examples include:

  • Severe weather;

  • Natural disasters;

  • War or civil unrest;

  • Government actions;

  • Customs restrictions;

  • Labor strikes;

  • Carrier disruptions;

  • Transportation failures;

  • Cyber incidents;

  • Pandemics;

  • Power outages; and

  • Supplier or distribution interruptions.

Where such events occur, we will make reasonable efforts to continue fulfillment or provide updated information where appropriate.

Mandatory consumer rights remain unaffected.

26. Risk During Shipment

Responsibility for loss or damage during shipment may depend on:

  • Applicable consumer law;

  • Destination;

  • Delivery method;

  • Carrier arrangements; and

  • The circumstances of the shipment.

Nothing in this Shipping Policy is intended to transfer risk to a customer earlier than permitted by applicable law.

Where applicable law requires Core-TCG to remain responsible until delivery, those legal requirements will apply.

27. International Consumer Rights

Because Core-TCG serves customers internationally, additional rights may apply depending on the customer's country or region.

Nothing in this Shipping Policy is intended to exclude, restrict, or override consumer rights that cannot legally be excluded.

Where mandatory local law provides greater protection, the mandatory legal requirement will apply.

28. Customer Support

For questions regarding:

  • Shipping;

  • Tracking;

  • Delivery status;

  • Address changes;

  • Lost packages;

  • Damaged shipments;

  • Customs; or

  • Other delivery concerns

please contact:

Core-TCG Customer Support

Email: info@core-tcg.com

Please include your order number and, where applicable, your tracking number.

We aim to respond to customer inquiries within 24–48 business hours.

The Core-TCG Shipping Commitment

Core-TCG is a U.S.-based trading card company established in 2013.

Our shipping standards are built around:

βœ“ Secure packaging

βœ“ Tracked shipping where applicable

βœ“ Careful handling of collectible products

βœ“ Clear shipping information

βœ“ Worldwide delivery to eligible destinations

βœ“ Support for legitimate delivery issues

βœ“ Transparent customs and international shipping terms

Whether you're ordering a single product, a major pre-order, or a high-value sealed collection item, our goal is to handle your shipment professionally from checkout through delivery.

Core-TCG β€” U.S.-Based. Established 2013. Built for Collectors.